Chief Program Officer, New York, NY
CHIEF PROGRAM OFFICER
Goddard Riverside strives toward a fair and just society where all people can make choices that lead to better lives for themselves and their families.
Are you inspired to address the needs of deserving children, youth, older adults, and families many of whom live in underserved communities and are stripped of their ability to realize their potential and contribute to their communities and society at large?
Will you lead with a sense of urgency to create pathways to transform communities so that individuals' life chances and outcomes are enhanced?
Do you have the determination, tenacity, ambition, and entrepreneurial spirit to grow and scale programs and outreach and strengthen impact? Are you driven to share best practices and develop programs that can serve as models in the movement and beyond?
Are you a builder of teams and strategic partnerships?
Are you focused on results and organizational efficiency, and can you manage the complexity that mergers bring?
If so, we invite you to keep reading and think about the untapped opportunities for you to make a lasting difference in the lives of people of all ages.
ABOUT GODDARD RIVERSIDE
Goddard Riverside's roots date back to the settlement house movement of the late 1800s. More specifically, Goddard Riverside was formed in 1959 when Riverside Community House and Goddard Neighborhood Center, which was established in 1892, merged. To this day, Goddard Riverside remains an active member and leader in the settlement house community.
Since its founding, Goddard Riverside has been investing in people and strengthening communities. The organization currently serves more than 30,000 people a year on the Upper West Side and throughout New York City with a variety of programs for all ages, including children, youth, families, homeless individuals, and older adults.
Over time, Goddard Riverside merged with several organizations to expand its outreach, including most recently with the Stanley M. Isaacs Neighborhood Center in Yorkville on the Upper East Side.
Goddard Riverside supports families at every stage of life and is committed to treating all people it serves with dignity and respect. The organization works within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.
With its headquarters at 593 Columbus Avenue, Goddard Riverside has sites at 35 additional locations throughout the city. Goddard has a staff of near 700 and an annual operating budget of more than $60 million.
For further information about Goddard Riverside, please visit https://goddard.org/.
POSITION SUMMARY – BASIC FUNCTION
The Chief Program Officer (CPO) is responsible for programmatic impact and operational excellence to meet the dynamic needs of the communities Goddard Riverside serves. The CPO will:
- Ensure maximum innovation and impact by employing all forms of capital while managing risk and meeting the requirements of funders, grantors, and regulators;
- Provide leadership and set programming direction and programmatic leadershipin partnership with the Executive Director;
- In partnership with the Executive Director, provide external leadership and communications with governmental, nongovernmental, andother coalitions Goddard Riverside partners with and counts on for support;
- Generate revenues necessary to support high-quality program delivery;
- Maintain a culture of ownership and accountability while inspiring staff and volunteers to create high-quality and consistent impacts.
RESPONSIBILITIES AND PRIORITIES
Essential Job Functions
- Provide leadership, program oversight, strategic advice, and operational assistance for Goddard Riverside programming.
- Serve as a strategic advisor to associate vice presidents over programs and center directors in identifying and addressing service gaps and opportunities in each program and ensure timely and thorough support.
- Collaborate with associate vice presidents over programs and with program directors to ensure long-term, diverse, and sustainable funding streams.
- Develop programs that are attractive to funders and ensure viability and relevance to Goddard Riverside's mission/vision and strategic direction.
- Lead nuanced programmatic development and implementation for the organization applying a race, equity, diversity, and inclusion lens throughout.
- Ensure on-time and accurate budget development and management of the P&Ls.
- Exercise critical judgement that demonstrates excellence in compliance and risk management.
- Ensure that Goddard Riverside and the Isaacs Centerare maintaining a consistently high level of performance in meeting contract and funder objectives and accountabilities.
- Lead and manage the associate vice presidents over programs, providing direction, guidance, and counsel and monitoring performance.
- Give assistance to ensure the achievement of programmatic goals and objectives.
- Build external relationships and raise the profile of Goddard Riverside and the Isaacs Center with those critical to mission delivery (city and state government agencies, foundations,and/or other corporate funders).
- Provide for the ongoing research into the breadth and scope of programmatic areas and initiate the development of programs to enhance Goddard Riverside's capability to deliver.
- Provide coordination with key legislative bodies and push for legislative changes in city and state government that further services to Goddard Riverside's clients and meet the goals and objectives of the strategic plan.
- Produce in partnership with the Executive Director, senior management, and the Board of Directors a strategic plan for the organization and alignment of programmatic areas with the strategic plan objectives.
- Ensure that programs are meeting budget projections and making necessary adjustments proactively to minimize disruption to program operation and Goddard Riverside's human assets.
- Guide the development and delivery of public communications and/or governmental testimony on issues that affect Goddard Riverside's mission delivery.
- Excellent judgement related to budgeting and financial management.
- In partnership with the Executive Director, increase revenues to meet the indexed rise in cost of operations.
Supervision and Training
- Lead multiple supervisory reports that have primary responsibility for programmatic oversight on a day-to-day basis.
- Hire and develop programmatic senior staff capable of delivering their mission critical area and working cross-functionally to deliver the goals and objectives.
- Provide regular supervision and performance counseling to direct reports.
- Provide continuous training, facilitation, and support.
- Provide for individual and group meetings with program directors on key matters of performance.
- Ensure ongoing staff training on client care issues, agency policies, best practices, and matters of law and regulations.
- Ensure data-driven decision making is a cultural element of management.
Other duties as required; on call as needed.
- Two to five years as a chief program officer, chief operating officer, deputy executive director, or the equivalent. This is not a promotional opportunity.
- Degree in a related field is preferred but not required.
- 10 years of experience managing programmatic areas in social service organizations, with at least five years at the vice president level in multidisciplined, complex organizations.
- Two years of related professional experience in public service/city or state government is desirable but not required.
- Management/supervisory experience required.
- Three to five years' experience working with varied government agencies in New York City or New York State (OMH, DOHMH, DHS, OASES).
- Experience accessing government portals such as Grants Gateway, Passport.
SKILLS, KNOWLEDGE, CHARACTERISTICS, AND ABILITIES
- A passionate commitment to people and their holistic well-being.
- An ability to articulate a vision and motivate and engage others.
- A deep commitment to equity at all levels with experience working with culturally diverse groups.
- A naturally consultative and inclusive management style. Strong Interpersonal skills and strong emotional quotient.
- Proven managerial, problem-solving, and strategic-planning skills and commensurate fiscal responsibilities. Excellent financial management (complex budget development and P&L management).
- Success as a steward for responsible organizational growth and sustainability.
- A positive go-getter with impeccable ethics and a demonstrated ability to respect, listen, and work well with internal and external constituencies.
- Demonstrated ability to balance long-term strategic vision with daily operational issues.
- Knowledge of how to identify and employ evidence-based and promising practices.
- Excellent verbal and written communicationskills.
- Highly organized and systemsoriented.
- Knowledgeable on the program proposal development and RFP process.
- Ability to work and manage priorities in a fast-paced dynamic environment.
- Excellent judgment and problem-solving skills.
- Ability to create and maintain a culture marked by high performance; mission, inspiration, and purpose driven.
- Ability to appropriately balance delegation and ownership.
- A track record serving as an effective fundraising partner.
- Understanding of FLSA, Wage and Hour rules, and other laws related to employment.
- Ability to work non-traditional hours and travel as needed to meet the demands of a 24/7 365 operation.
- Able to work in the Microsoft Office Suite (Excel in particular).
- Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality).
- Able to use or learn other electronic databases, programs, and funder-related software as needed.
- Heavy computer work; walking and climbing stairs to Program sites and to access community spaces.
Office (primarily) with travel to programmatic locations.
The salary range for this position is $180,000 to $200,000.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Goddard Riverside is an equal opportunity employer. The agency does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Diversity is celebrated as a strength at Goddard Riverside.
Goddard seeks a diverse pool of candidates and will offer a competitive salary. Applications, including cover letters and resumes, and nominations should be sent to the attention of Paul Spivey at GoddardRiversideCPO@PhillipsOppenheim.com.